From opening an account to making a withdrawal — if you ever run into an issue on Evojili, this page is your first stop. Our support team is available 24/7, every day of the week.
Popular searches: Deposit · Withdraw · Bonus · Password Reset · Account Verification
What do you need help with?
Choose a topic and go straight to the relevant guide
Complete Guide to Opening an Account
How to Deposit & Troubleshooting
Withdrawal Rules and Processing Times
Offers, Promos & Wagering
Gameplay rules & technical issues
Password, 2FA & account security
Contact Us Directly
Our Support Team Is Always Here for You
The fastest way to get help. Click the chat button from any page on the site.
For detailed issues, send us an email. You'll typically receive a reply within 2–6 hours.
Support@evojili.im
Join evojili's official Telegram channel for updates and support all in one place.
Find answers to the most common questions all in one place on our detailed FAQ page.
Topic-based guides
Step-by-step solutions for every topic
How to create a new account on evojili
Click the "Register" button in the top menu, or go directly to the /register page.
Enter your name, mobile number, email address, and a strong password. Make sure all details are accurate.
An OTP code will be sent to your mobile. Enter the code in the designated field and submit.
After creating your account, add your date of birth and address to your profile. This information will be useful for verification later.
You'll receive a welcome bonus on your first deposit after creating an account. Check the bonus terms and enjoy.
Login Issues
Running multiple accounts from the same device is against evojili's rules and may result in your account being suspended.
Deposit methods & limits on evojili
| Payment Methods | Minimum | Maximum | Time |
|---|---|---|---|
| bKash | ৳ 200 | ৳ 50,000 | Instant |
| Nagad | ৳ 200 | ৳ 50,000 | Instant |
| Rocket | ৳ 200 | ৳ 30,000 | Instant |
| Bank Transfer | ৳ 1,000 | ৳ 5,00,000 | 1–3 hours |
| Crypto | $�5 | Unlimited | Network dependent |
Always enter the correct reference number when making a deposit. Payments sent from third-party accounts will not be accepted and will be returned.
What to do if your deposit doesn't go through
Withdrawal steps
Log in to your evojili account and go to the Wallet section.
Choose your payment method — bKash, Nagad, Rocket, or bank transfer.
Enter the amount you want to withdraw and the account number to send it to. Double-check the number before confirming.
Once submitted, you'll receive an OTP. Enter the code to confirm.
Mobile banking transfers typically take 15–30 minutes; bank transfers may take 1–4 hours.
Withdrawal FAQs
Important: Withdrawals must be made to an account in your own name. Evojili does not support transfers to third-party accounts.
Learn About Evojili Bonuses
What is a wagering requirement?
Bonus funds cannot be withdrawn directly. You first need to place a certain amount in wagers using that balance — this is known as the wagering requirement. For example, if a ৳ 100 bonus carries a 10x wager requirement, you'll need to place ৳ 1,000 in bets before you can withdraw.
Not all games contribute equally toward wagering requirements. Slots typically count at 100%, Live Casino at 50%, and Sports Betting contributions depend on the odds.
How to Keep Your Account Secure
Why Is KYC Verification Required?
KYC (Know Your Customer) is the identity verification process. Evojili may ask you to complete KYC for large withdrawals or certain bonuses. This typically requires a photo of your national ID or passport along with proof of address.
Open the Verification tab.
Upload clear photos. Blurry or cropped images will not be accepted.
Verification is typically completed within 24 hours.
Questions can come up at any point while gaming or betting online. A deposit that won't go through, confusing bonus terms, or a game that won't load — these small frustrations can quickly sour the experience. Evojili's Help Center was built to resolve these issues fast. Our goal is simple: to keep your gameplay smooth and enjoyable.
Evojili is built with Bangladeshi players in mind — support is available in Bangla, payment methods are familiar, and issue resolution is kept straightforward. No need to raise tickets in English or wait for hours to get help.
Many people assume opening an account is a lengthy process. At Evojili, the whole thing takes just a few minutes. Register with your mobile number and email, verify with an OTP, and you're done. One important thing to keep in mind: make sure the details you provide during registration are accurate. If your information doesn't match during KYC verification later, it could cause issues with your account.
Be careful when entering your date of birth in your profile. Evojili only serves users aged 18 and above. There are no exceptions to age verification — this isn't just a policy requirement, it's part of responsible gaming.
Mobile banking is second nature in Bangladesh, and evojili makes full use of that. You can deposit and withdraw via bKash, Nagad, and Rocket — which is a huge plus for most players. Whether you're in a village or a city, a few taps on your phone is all it takes to fund your account.
One thing worth highlighting when it comes to deposits: always double-check your reference number. Many players skip it or enter it incorrectly in the rush of the moment, which can delay your credit and require a support follow-up. Take a moment to fill in the form carefully.
For withdrawals, the account must be in your own name. Evojili does not process payments to third-party accounts for security reasons. It may sound strict, but this rule is what keeps your money safe.
Occasionally you may run into issues like games not loading, pages freezing, or the app crashing. Most of the time these are caused by your internet connection or device. Try the following first:
If the problem persists after all of this, let us know via live chat. Sharing a screenshot helps us understand the issue faster and resolve it sooner.
There's a common misconception about bonuses — many players assume they can withdraw bonus funds straight away. In reality, almost every online platform attaches wagering requirements to bonuses. evojili is no different, and the terms for each bonus are clearly stated upfront.
Before claiming a bonus, take a moment to read through the terms. Pay attention to the wagering multiplier, eligible games, expiry period, and maximum bet limit. Knowing these details upfront will save you from disappointment later.
Evojili regularly launches new promotions. Special offers are available during Eid, Puja, and the World Cup season. To stay updated, check Evojili's Telegram channel or the Promotions section on the site.
Evojili is more than a gaming platform — we believe in responsible gaming. Gaming is for entertainment, not a source of income. A few simple habits can keep it enjoyable at all times:
If you ever find it difficult to control your gaming, visit Evojili's responsible gaming page or reach out to support. You also have the option to temporarily suspend your account if needed.
Keep in Mind: The evojili Help Center isn't just for solving problems — it's here to make your overall gaming experience better. Feel free to reach out with any questions, feedback, or suggestions.
Evojili's support team speaks Bangla and is well familiar with the common issues faced by players in Bangladesh. Live chat is the fastest way to get help — an agent typically connects within 2 to 5 minutes.
When reporting an issue by email, please be as detailed as possible — describe what's happening, when it occurred, which device and browser you're using, and attach a screenshot if you can. The more context you provide, the faster we can diagnose and resolve the problem.
Join the Telegram channel to get the latest updates on site maintenance, new bonuses, and payment news before anyone else. During peak hours when live chat response times are slower, you can also reach support through Telegram.
FAQ
Most frequently asked questions about the Help Center
The evojili support team is available 24/7. Reach us via Live Chat or email — we'll get you sorted quickly.